RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME, 2021 (SCHEME)
Any customer aggrieved by an act or omission of the Company resulting in deficiency in service may file a complaint under the Scheme personally or through an authorized representative as defined under clause 3(1)(c) of the Scheme. The copy of the scheme may be referred to at https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf
Salient features of the Scheme may be referred to at Salient Features
The Nodal Officers appointed by the Company pursuant to RBI Integrated Ombudsman Scheme, 2021 may be referred to at Details of the Principal Nodal Officer
The Complaint lodging portal of the RBI under the Scheme: https://cms.rbi.org.in
Salient Features of the Integrated Ombudsman Scheme can be referred at:
Salient Features-Integrated Ombudsman Scheme – Hindi
Salient Features-Integrated Ombudsman Scheme – Gujarati
Salient Features-Integrated Ombudsman Scheme – Marathi
Salient Features-Integrated Ombudsman Scheme – Bengali
Salient Features-Integrated Ombudsman Scheme – Kannada
Salient Features-Integrated Ombudsman Scheme – Odia
Salient Features-Integrated Ombudsman Scheme – Tamil
Salient Features-Integrated Ombudsman Scheme – Telugu