Contact details of Growth Source Financial Technologies Private Limited

Email ID: nodal.officer@protium.co.in

Corporate Office-Mumbai: Nirlon Knowledge Park (NKP) B6, Second Floor, Pahadi Village, Off. The Western   

Express Highway, Cama Industrial Estate, Goregaon(E), Mumbai, Maharashtra Pin Code- 400063

Corporate Office-Bangalore: 244, 2nd Floor, Fortune Summit IT Park, Hosur Rd, Muneswara Nagar,  

Roopena Agrahara, Sector 6, HSR Layout, Bengaluru, Karnataka 560068

Within 30 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach the CEPC Officer-in-Charge or RBI regional office of the department of Non-Banking supervision of RBI or can launch grievances to the RBI Ombudsman Office through https://cms.rbi.org.in or mail at CRPC@rbi.org.in or sent a in physical mode to the Centralised.

Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017

Address and Area of Operation of NBFC Ombudsman – Regional Offices
SN CentreAddress of the Office of NBFC OmbudsmanArea of Operation
1.ChennaiC/o Reserve Bank of India Fort Glacis,
Chennai 600 001
STD Code: 044
Telephone No: 25395964
Fax No: 25395488
Email : cms.nbfcochennai@rbi.org.in
Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
2.MumbaiC/o Reserve Bank of India
RBI Byculla Office Building
Opp. Mumbai Central Railway
Station Byculla,
Mumbai-400 008  
STD Code: 022
Telephone No: 23028140
Fax No: 23022024
Email : cms.nbfcomumbai@rbi.org.in
Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
3.New DelhiC/o Reserve Bank of India
Sansad Marg
New Delhi – 110001
STD Code: 011
Telephone No: 23724856
Fax No: 23725218-19
Email: cms.nbfconewdelhi@rbi.org.in
Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
4.KolkataC/o Reserve Bank of India 15,
Netaji Subhash Road
Kolkata – 700 001
STD Code: 033
Telephone No: 22304982
Fax No: 22305899
Email: cms.nbfcokolkata@rbi.org.in
West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand

Integrated Ombudsman Scheme:   https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf

FORM OF COMPLAINT (TO BE LODGED) WITH THE OMBUDSMAN

[Clause 11(2) of the Scheme]

(TO BE FILLED UP BY THE COMPLAINANT)

All the fields are mandatory except wherever indicated otherwise

To

The Ombudsman Madam/Sir,

Sub: Complaint against ……………………(place of Regulated Entity’s branch or office)  of.. (name

of the Regulated Entity)

Details of the complaint:

  1. Name of the complainant …………………………………………………………….
  2. Age (years)………….
  3. Gender……..………..
  4. Full address of the complainant ………………………………………………………

……………………………………………………………………………………………….

……………………………………………………………………………………………….

Pin Code ………………..

Phone No. (if available)…………….

Mobile Number. .……………………

E-mail (if available) …………………….

5. Complaint against (Name and full address of the branch or office of the Regulated Entity) ………………………….………………………………………………………………

…………………………………………………………………………………………………. Pin Code …………………….

6. Nature of relationship/account number (if any) with the Regulated Entity

……………………………………………………………….…………………………………

7. Transaction date and details, if available

……………………………………………………………….…………………………………

a) Date of complaint already made by the complainant to the Regulated Entity (Please enclose a copy of the complaint)

……………………………………………………………….…………………………………

b) Whether any reminder was sent by the complainant? Yes/No (Please enclose a copy of the reminder)

……………………………………………………………….…………………………………

8. Please tick the relevant box (Yes/No)

Whether your complaint:
(i)is sub-judice/under arbitration1?YesNo
(ii)is made through an advocate, except when the advocate is the aggrieved party?YesNo
(iii)has already been dealt with or is under process on the same ground with the Ombudsman?YesNo
(iv)is in the nature of general complaint/s against Management or Executives of a Regulated Entity?YesNo
(v)is on account of a dispute between Regulated Entities?YesNo
(vi)involves employer-employee relationship?YesNo

9. Subject matter of the complaint

………………………………………………………………………………………………….

10. Details of the complaint:

(If space is not sufficient, please enclose a separate sheet)

…………………………………………………………………………………………………

…………………………………………………………………………………………………

…………………………………………………………………………………………………

…………………………………………………………………………………………………

…………………………………………………………………………………………………

1 Complaint is sub-judice/under arbitration if the complaint in respect of the same cause of action is already pending/dealt with on merits by any Court, Tribunal or Arbitrator or any other Authority, whether individually or jointly.

11. Whether any reply has been received from the Regulated Entity within a period of 30 days of receipt of the complaint by it? Yes/No

(if yes, please enclose a copy of the reply)

12. Relief sought from the Ombudsman

…………………………………………………………………………………………………

…………………………………………………………………………………………………

(Please enclose a copy of documentary proof, if any, in support of your claim)

13. Nature and extent of monetary loss, if any, claimed by the complainant by way of compensation (please refer to clauses 15 (4) & 15 (5) of the Scheme) Rs.………………………………………………………………………………………………

…………………………………………………………………………………….…………….

14. List of documents enclosed:

Declaration

(i) I/We, the complainant/s herein declare that:

a) the information furnished above is true and correct; and

b) I/We have not concealed or misrepresented any fact stated above, and in the documents submitted herewith.

(ii) The complaint is filed before the expiry of a period of one year reckoned in accordance with the provisions of clause 10 (2) of the Scheme.

Yours faithfully

(Signature of the Complainant/Authorised Representative)

AUTHORISATION

If the complainant wants to authorise a representative to appear and make submission on her/his behalf before the Ombudsman, the following declaration should be submitted:

I/We …………….. hereby nominate Shri/Smt…………………………………………………………………… as

my/our authorised representative whose contact details are as below:

Full Address …………………………………………………………………………………..

………………………………………………………………………………………………….

…………………………………………………………………………………………………. Pin Code ……………..……………..

Phone No:……………….…………..

Mobile Number. .……………………

E-mail ………………………..………

(Signature of the Complainant)