Ombudsman Scheme

RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME (RB-IOS), 2026

Any customer aggrieved by an act or omission of the Company resulting in deficiency in service may file a complaint under the Scheme personally or through an authorized representative as defined under clause 3(1)(c) of the Scheme. The copy of the scheme may be referred to at https://rbidocs.rbi.org.in/rdocs/content/pdfs/SCHEME16012026_A.pdf

Salient features of the Scheme may be referred to at Salient Features

The Principal Nodal Officer by the Company to Reserve Bank– Integrated Ombudsman Scheme (RB-IOS), 2026 may be referred to at Details of the Details of the Principal Nodal Officer

The Complaint lodging portal of the RBI under the Scheme: https://cms.rbi.org.in

Salient Features of the Integrated Ombudsman Scheme can be referred at:

Salient Features Integrated Ombudsman Scheme – Hindi

Salient Features Integrated Ombudsman Scheme – Gujarati

Salient Features Integrated Ombudsman Scheme – Malyalam

Salient Features Integrated Ombudsman Scheme – Marathi

Salient Features Integrated Ombudsman Scheme – Punjabi

Salient Features Integrated Ombudsman Scheme – Bengali

Salient Features Integrated Ombudsman Scheme – Kannada

Salient Features Integrated Ombudsman Scheme – Oriya

Salient Features Integrated Ombudsman Scheme – Tamil

Salient Features Integrated Ombudsman Scheme – Telugu